Delivery Policy
Where we deliver
We deliver to addresses in the United Kingdom only. We don't currently ship outside the UK.
Delivery charges
| Order total | Delivery |
|---|---|
| Up to £9.99 | £4.99 |
| £10 and over | FREE |
All prices include VAT.
How long it takes
- Orders are dispatched within 1–2 working days.
- Delivery then usually takes 2–5 working days.
- Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday are processed on the next working day.
We send your parcel with a tracked service and email you the tracking details when it's on its way. Delivery to some remote areas, the Scottish Highlands and islands, and Northern Ireland can take a little longer.
When your parcel arrives
Please check your parcel when it arrives. If it's damaged, missing items, or not what you ordered, email us at team@mycctvkits.co.uk as soon as possible with your order number and photos, and we'll put it right. See our Refund policy for details.
Lost or late parcels
If your order hasn't arrived within 7 working days of dispatch, email us and we'll chase it with the courier. If it's lost, we'll send a replacement or give you a full refund.
Questions
Email team@mycctvkits.co.uk and we'll be happy to help.