Returns & Refunds

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Just email us at team@mycctvkits.co.uk with your order number and tell us you'd like to return it. You then have a further 14 days to send the item back to us.

• Items must be unused, in their original packaging where possible, and in a resaleable condition. You're welcome to open the box and inspect the product, just as you would in a shop.
• Cameras that have been installed, hard drives that have been formatted or recorded to, and cable that has been cut can't be resold, so we may reduce your refund to reflect any loss in value.
• You pay the cost of returning the item. We recommend a tracked service, as the item is your responsibility until it reaches us.
• Please don't send anything back without emailing us first. We'll reply with the returns address and any instructions.

Faulty, damaged or wrong item?

If your order arrives damaged, has a fault, or isn't what you ordered, email us at team@mycctvkits.co.uk as soon as possible with your order number and photos where you can. We'll arrange a free return and send a replacement, repair it, or give you a full refund including the original delivery cost.

This doesn't affect your statutory rights. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you're entitled to a repair or replacement and, if that doesn't fix the problem, a refund. Many products also carry a manufacturer's warranty; we'll help you with any warranty claim.

Refunds

• We'll refund you within 14 days of receiving the returned item, or of you showing us you've sent it back, whichever is sooner.
• Refunds go back to your original payment method (card, PayPal, Klarna or Google Pay).
• For a change-of-mind cancellation of a whole order, we refund the standard delivery charge you paid. If you return only part of an order, delivery isn't refunded.

Questions

Email team@mycctvkits.co.uk and we'll be happy to help.